Refund Policy

At NIDARA AFRICA, we take great care in creating and packaging our luxury skincare products. Due to the personal care and hygiene nature of our products, we follow a strict but fair refund policy.

Eligibility for Refunds

Refunds are applicable only in the following cases:

You receive a damaged product
You receive an incorrect product
Your order is missing an item
Your order is lost in transit (confirmed by courier partner)

To be eligible for a refund:

You must contact us within 48 hours of delivery
You must provide clear photos or an unboxing video as proof
The product must be unused, unopened, and in original packaging

Non-Refundable Items

Refunds will not be issued for:

Opened or used products
Products damaged due to customer handling
Orders placed with incorrect address or contact details
Orders refused at delivery
Change of mind after order confirmation

Refund Process

Once your refund request is approved, the refund will be processed to the original mode of payment
Refunds are processed within 7–10 business days
Shipping charges (if applicable) are non-refundable

For Cash on Delivery (COD) orders, refunds (if approved) will be processed via bank transfer or store credit, as applicable.

Order Cancellations

Orders can be cancelled only before dispatch
Once an order has been shipped, cancellation is not possible

Damaged or Incorrect Products

If you receive a damaged or incorrect product:

Email us within 48 hours of delivery
Attach clear images or an unboxing video
Mention your Order ID in the subject line

Contact Us

For refund-related queries, please contact:

📧 Email: support@nidaraafrica.com
📦 Subject line: Refund Request – Order ID
🌐 Website: www.nidaraafrica.com